Factors Influencing Service Quality and its Impact on Customer Satisfaction and Loyalty: A case Study of the Somali Private Banking Sector. Horn of Africa Journal of Social Science, [S. l.], v. 2, n. 4, p. 18–38, 2024. DOI: 10.70806/6cq6jj55. Disponível em: https://hornafricajss.com/index.php/hajos/article/view/15. Acesso em: 17 may. 2026.